Privacy Policy bk33 — Your Personal Data Security Is Our Priority

1. Personal Information We Collect

Bk33 collects your personal information through several different methods when you register and use our platform. The following are the categories of information we collect:

Account Registration Information:

• Your full name as shown on your official identification card.
• Active email address used for platform communications.
• A mobile phone number registered in Malaysia.
• Date of birth is required to verify the minimum age eligibility of 18 years.
• Current residential address including postcode and state.

Identity Verification Information (KYC):

• A copy of your valid MyKad or passport.
• Supporting documents such as recent bank statements or utility bills as proof of address.
• Additional information required to comply with anti-money laundering (AML) regulations.

Platform Usage Information:

• History of deposit and withdrawal transactions including the payment methods used.
• Game activity records including game types, play duration, and betting history.
• IP address, device type, operating system, and browser version used to access the platform.
• Session log data including login time, logout time, and in-account activity.

2. How We Use Your Personal Data

Every piece of information we collect is used for a specific and legitimate purpose. bk33 uses your personal data for the following purposes:

Bk33 will not use your personal data for any purpose other than those stated above without obtaining your consent beforehand. Should we wish to use your data for a new purpose not covered in this Privacy Policy, we will inform you and obtain the necessary consent.

3. Data Storage & Security

Bk33 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• Encryption of data in transit: All communications between your device and bk33 servers use TLS/SSL 256-bit protocols, ensuring your data cannot be intercepted while in transit.
• Encryption of data at rest: Sensitive data including financial information and identification documents is stored in encrypted form in our database.
• Layered access controls: Only specifically authorised staff may access member personal data, and every access is logged for audit purposes.
• 24/7 security monitoring: Our systems are monitored around the clock to automatically detect any suspicious activity or intrusion attempts.
• Regular security testing: bk33 conducts regular penetration testing and security audits to identify and address system vulnerabilities before they can be exploited.
• Secure data backup: Member data is securely and regularly backed up to ensure rapid data recovery in the event of an unexpected technical incident.

4. Sharing Information with Third Parties

Bk33 does not sell or trade members' personal information to third parties. However, there are limited situations where we may need to share your information with certain parties for legitimate purposes:

• Payment processors: Information required to process deposit and withdrawal transactions is shared with the payment processors we use. All payment processors are bound by strict data protection agreements.
• Technology service providers: Cloud infrastructure providers, email services, and analytics tools that help us operate the platform may have limited access to certain data, solely for technical purposes.
• Legal Requirements: bk33 may be required to disclose members' personal information if mandated by a court order, regulatory investigation, or other applicable legal requirements.
• Platform protection: In confirmed cases of fraud, money laundering, or criminal activity involving our platform, bk33 reserves the right to share relevant information with the appropriate authorities.

All third parties we engage are bound by contractual agreements that require them to protect your data and use it only for mutually agreed purposes. bk33 periodically reviews its third-party service providers to ensure they continue to meet the data protection standards we have set.

5. Cookies & Tracking Technologies

Bk33 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as maintaining your login session and saving your language preferences. Without them, the platform cannot operate properly.
• Performance Cookies: We use analytical cookies to understand how members use our platform — which pages are visited most frequently, how long typical sessions last, and where users encounter difficulties. This information helps us continuously improve the platform.
• Functional Cookies: These cookies allow the platform to remember your preferences — such as your favourite game types, display settings, and communication choices — to deliver a more personalised experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure that only legitimate users can access their accounts.

You can manage cookie usage through your browser settings. Please note that disabling certain cookies may affect the functionality of the bk33 platform. For more information on how to manage cookies in your browser, refer to your browser's help section.

6. Your Privacy Rights as a bk33 Member

As a bk33 member, you have clear, enforceable privacy rights that you can exercise at any time. bk33 is committed to making it easy for you to exercise these rights:

7. Data Retention Period

Bk33 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Our data retention guidelines are as follows:

• Active account data: Retained for the duration of your active membership at bk33.
• Financial transaction records: Retained for a minimum of 7 years in accordance with accounting and legal compliance requirements.
• KYC documents: Retained for the period required by applicable anti-money laundering legislation.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Data after account closure: Certain information may be retained for a period prescribed by law even after account closure, after which data will be securely deleted or anonymised.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Policy Amendments & How to Contact Us

Bk33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending a notification to the email address registered to your bk33 account.
• Displaying an in-platform notice on bk33 the next time you log in.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the bk33 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you can reach the bk33 Data Protection Officer team via live chat on the platform or refer to the FAQ us for further information. All privacy enquiries will be taken seriously and responded to within a reasonable timeframe.